FAQS

CAN I CANCEL MY ORDER?

If you wish to cancel your order before it leaves our warehouse, please send immediately an email to returns@vinebi.com. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly. 

 

HOW CAN I TRACK MY ORDER?

You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident.

 

HOW DO I RETURN MY ORDER?

Please send us an email to returns@vinebi.comto receive an email containing instructions and address details. You are responsible for postage and shipping costs. Your return package must be well-protected. Please note when returning the ALU WORLDMAP that we have to deduct 20€ return cost from your refund, as the worldmaps have been produced individually for you.

 

I DIDN'T RECEIVE AN ORDER CONFIRMATION.

If you submitted an order with us, but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us at hello@vinebi.com  to see if we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.

 

CAN I ORDER POSTERS WITH MY OWN DIMENSIONS OR DESIGNS?

Posters are only available in the dimensions shown on the website. Unfortunately, we do not print customers’ own designs.

 

HOW MUCH IS SHIPPING?

Please check out our Shipping list here

 

WHICH COUNTRIES DO YOU SHIP TO?

Please check here if we ship to your country.
Shipping costs may vary according to the item, size and weight. Please refer to your shopping cart during checkout.

 

Concerning the Worldmap: We deliver directly from our producers in Germany to the following european countries: Germany, Austria, Belgium, Switzerland, Denmark, France, Great Britain, Italy, Luxembourg, the Netherlands, Spain and Czech Republic. 

 

If your country is not listed here please reach out to hello@vinebi.com 

 

HOW CAN I BECOME A VINEBI ARTIST?

Simply send us an email to artist@vinebi.comand send your work and personal information. Our Buying Team will review your application and get in touch!

 

I WOULD LIKE TO COLLABORATE WITH VINEBI. WHAT’S THE BEST WAY TO APPROACH YOU?

Please contact us via hello@vinebi.com, we'll make sure to pass it on to the right person. If it sounds like a good fit, we'll get in touch with you.

 

POSTERS:

 

ARE FRAMES INCLUDED WHEN I BUY POSTERS?

No, we sell posters & frames separately. 

 

CAN I ORDER A POSTER IN A CUSTOM SIZE OR DESIGN?

Our posters can be ordered in the sizes which are listed on the website only. Unfortunately, we don't print customers' own designs/sizes.