Returns

 

We allow all products with original receipt to be returned for a full refund within 14 days of receipt. All items must be in new condition to be eligible for a refund. 

You can return everything you ordered from VINEBI.COM within 14 days of receipt. Simply contact returns@vinebi.com to receive the address where to ship to. Please note that we have to deduct the shipping cost from your refund. (You can find the shipping costs here.) For German clients: - 4,90€

 

Pack the item(s) securely in the original package. Please do not return item(s) in envelopes. Packaging item(s) in this manner may damage them. If you cannot send your packing slip, you must include your order number, billing name and address with the item(s). Clearly address the package label with our returns facility destination address you will receive when contacting returns@vinebi.com  Take the package to any post office to have your package shipped to the provided address. You may wish to insure your package for the full replacement value with your chosen carrier. You need to cover the return shipping costs.  

Exchanges

We are unable to process exchanges. If you need a different item from the one you purchased, you will need to return your item and place a new order.

 

NOTE:

All item(s) must be returned in new condition, in the original boxes, and with all paperwork, parts and accessories to ensure full credit. All return shipping charges must be prepaid by the customer. Keep the return tracking number from the package you are returning to ensure that the package is received by our Returns Department.