VINEBI:TERMS AND CONDITIONS OF SALE
These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.vinebi.com and related pages, (the “Website”). The agreement is concluded between you and B Social Media Eood, company reg. no. BG204752842 . Detailed contact information and other information about Vinebi & B Social Media EOOD are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.
The Customer must be minimum 18 years old to order via the Website. B Social Media Eood does not, in accordance with Bulgarian law, accept any credit purchases to persons below 18 years of age. B Social Media Eood reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).
B Social Media Eood shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. B Social Media Eood is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, B Social Media Eood will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to B Social Media Eood continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance, function or origin of the product. B Social Media is not responsible for any information by third parties provided for on the Website.
The Website and all its content is owned by B Social Media Eood or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of B Social Media Eood.
2. CONTRACTS AND ORDERS
A purchase agreement is concluded when B Social Media Eood has confirmed the Customer’s order and the Customer has received an order confirmation from Vinebi (B Social Media Eood) via e-mail. B Social Media encourages the Customer to save the order confirmation for any future contacts with Vinebi’s customer service regarding the order. The Customer is entitled to cancel its order up until it has been confirmed by B Social Media Eood. If the order is cancelled, B Social Media Eood will refund any payments the Customer or its pay- or credit card company has made with regard to the order.
3. CUSTOMER INFORMATION ETC.
The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose its username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify B Social Media Eood without delay if it may be suspected that any unauthorised person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customers log-in details if the Customer has not provided such notification.
If B Social Media Eood suspects that the Customer abuses its user account or its log-in details or otherwise violates the General Conditions, B Social Media Eood is entitled to block the Customer’s access to its user account. B Social Media Eood is furthermore entitled to assign new log-in details to the Customer.
4. PRICES, FEES AND PAYMENT
The prices stated on the Website apply to orders placed on the Website. All prices are presented in € and do not include payment- and shipping fees, which are given separately. 20% VAT is included in the product price for the EU countries. VAT is not included in non-EU countries.
The Customer can pay for its purchase in the manner specified on the Website. B Social Media Eood is entitled to charge the Customer already in connection with the order. B Social Media Eood reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfillment of the order. Please note that limitations of available payment methods are set forth on the Website.
5. SPECIAL OFFERS
B Social Media Eood may from time to time provide special offers on the Website which may have more favorable conditions than those set forth in these General Conditions, e.g. with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific products set forth by B Social Media Eood in connection therewith. B Social Media Eood reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these General Conditions shall apply without any amendments. Any offers on specific products on the Website are valid only for a limited period of time and until products are sold out.
To participate in any competition provided by B Social Media Eood you must be aged 18 and over.
The winner will be selected by B Social Media Eood. The jury's decision can not be appealed. When choosing the winner the jury will be looking for the best contribution (whatever it might be, depending on the competition).
The winner will be announced on our social media where the competition is being held and asked to contact us for further information. The prizes cannot be exchanged, transferred or returned and cannot be redeemed by you for cash or any other prize. You must pay all other costs associated with the prize and not specifically included in the prize. We retain the right to substitute the prize with another prize of similar value in the event that the original prize offered is not available.
7. DELIVERY AND SHIPPING
Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 30 working days after B Social Media Eood has confirmed the order in writing through the order confirmation. Further information about B Social Media Eood’s delivery of products and the conditions for delivery are set forth here.
The expected delivery time is set forth in the order confirmation and on the current product page on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.
If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a mobile number, also by phone or SMS. B Social Media Eood is entitled to charge the Customer a fee of 25€ if the package is not retrieved.
8. WARRANTY AND COMPLAINTS
Some of B Social Media Eood’s products may be subject to warranties. Information about any warranty period and special conditions for warranties for each product respectively, is set forth on the Website or in these General Conditions. Warranties for products will only cover original manufacturing defects and accordingly not any fault arising upon or after any individual changes of the product’s function and appearance, e.g. rebuilding, upgrading or other configuration of the product. The Customer’s order confirmation constitutes the certificate of warranty.
The right to file a complaint apply to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact B Social Media Eood, as soon as possible after the defect was discovered, using the contact information set forth on the Website.
B Social Media Eood will carry the cost for the return freight for any approved complaints.
Once a product, for which a complaint has been filed, is returned and the complaint approved, B Social Media Eood will refund the Customer in compliance with applicable consumer protection legislation. B Social Media Eood strives to do so within 30 days from receipt of the complaint by B Social Media Eood, but it may be delayed depending on the nature of the product. B Social Media Eood reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective. Upon complaints B Social Media Eood complies with the guidelines provided by the National Board for Consumer Complaints or the corresponding authorities in other countries.
10. FORCE MAJEURE
B Social Media Eood is not liable for any delays caused by circumstances beyond B Social Media Eood’s control, e.g. general labour dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, B Social Media Eood shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and B Social Media Eood are entitled to terminate the purchase with immediate effect.
11. CHANGES TO THE GENERAL CONDITIONS
B Social Media Eood reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after B Social Media Eood has informed the Customer of the changes. However, B Social Media Eood recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.
If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.
13. APPLICABLE LAW AND DISPUTE RESOLUTIONS
Any disputes shall primarily be settled by agreement after discussions with B Social Media Eoods customer services. In the event of any dispute, B Social Media Eood complies with the decisions of the Bulgarian National Board for Consumer Complaints or the corresponding authority in other countries.
14. Copyright and rights of use
The content provided by VINEBI.com is protected by the laws governing databases, copyright and trademarks. Such content may be neither copied nor disseminated nor used or copied in any manner whatsoever, without the prior agreement of the corresponding proprietors. This applies in particular to any copies made with the aid of robots, crawlers or other automatic mechanisms. Any use or modification of the services for purposes for which they were not intended is prohibited. In particular, copying or uploading of content, offers, directories, databases, etc. for commercial purposes is prohibited and will be subject to criminal and civil legal proceedings within the scope of existing legal options.
These conditions were established by B Social Media Eood on 2018 - 07 - 23